Summary

• What?  This Privacy Policy explains how we collect, store and use your personal information.
  

• Who are we? Go For Cloud, a private limited company with registered office at Kortestraat 1, 3520 Zonhoven and with company number BE.0715.445.472.
  

• Which personal data do we process? Basic identification data (name, address, email, preferences) financial data, and surfing behavior.
  

• For which purposes do we process your personal data? To provide you with our IT Consultancy services, and hosting services, for communication about our services, for website analysis and for marketing and communication.
  

• How long do we process your personal data? For the duration of the performance of the contract. Certain personal data must be kept longer for social law or fiscal reasons.
  

Questions? You can send us your question via the online  contact form.

The Privacy policy of Go For Cloud

Go For Cloud (hereinafter: "the Provider") considers the guarantee of privacy and the protection of your personal data very important. With this privacy policy (hereinafter "Privacy policy") the Provider wishes to inform the user in detail about the processing of his/her personal data and the corresponding rights when using the website (hereinafter "Website").

“Personal data” means any information relating to an identified or identifiable natural person, provided that an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

By using certain functions of the Website, the Provider obtains your personal data, which it will process with respect for the user's privacy and in compliance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data (https://www.gegevensbeschermingsautoriteit.be/wetgeving-en-normen), which will be replaced as of 25 May 2018 by the (European) General Data Protection Regulation ('AVG' but better known as the 'GDPR'/'AVG').

The European General Data Protection Regulation 2016/679 of 27 April 2016 ("General Data Protection Regulation"), the Act of 8 December 1992 ("Privacy Act"), the Act of 13 June 2005 ("Electronic Communications Act") and its implementing decrees, as well as any future amendments thereto, regulate the protection of personal data.

If you would like more information about privacy and data protection, you can always visit the website of the Belgian Commission for the Protection of Privacy (also known as the Data Protection Authority) via the link: https://www.gegevensbeschermingsautoriteit.be.

By accepting this Privacy policy, a general consent is given to all processing operations described in this Privacy policy for which consent is required.

For who does this Privacy policy apply?

This Privacy Policy applies to all our potential, current and former users of the Website and our customers. The Privacy policy is valid for all pages hosted on the Website and for the registrations of this Website. This is not valid for pages hosted by third parties to which Go For Cloud may refer and of which the Privacy policy may differ. If you are referred to another website or application, the Privacy policy of that other website will apply.

This Privacy policy forms an integral part of our General Terms and Conditions. By accessing and using the Website or otherwise providing us with personal information, you expressly agree to this Privacy policy.

What personal data are we processing when using our website?

• Personal data processed when filling in the contact form on the Website: Personal identification data are processed when a visitor contacts the Provider via a contact form on the Website. This person is looking for more information regarding the Provider's services. The processing of personal data is based on the contractual relationship and the contacts preceding it.

• Personal data that you provide to us: Firstly, we process some of the personal data that you have provided to us as part of our services. For example, we will collect your personal data when you contact us, for example when you send an e-mail with questions or complaints about our services. Furthermore, we process your basic identification data for the management of our customers as well as our suppliers. In order to use our services, you must provide us with your personal data, including a number of personal details such as your e-mail address, name, address, language preference and contact details. After providing our services, we may also ask for additional information which may help us to provide you with even more customized services, such as your experiences and suggestions. Our legal basis for this is our legitimate interest and because it is necessary for the execution of the agreement.

• Personal data that we collect based on your use of the website: We track technical data about each individual who visits our website. In order to facilitate navigation on the Website and to optimise technical management, the Website uses "cookies". In particular, this includes log file information such as IP address, pages opened, mouse clicks, the date and time of your request, your browser, the search engine, browser, device information, and the key words used to find the Website, and so on. This information allows us to recognize you and can tell us how you use our Website, for example, which pages you have viewed. Our legal basis for this is your consent. These analyses allow us to improve the ease of use of our website and to tailor it to your preferences and interests.

• Personal data that we obtain from third parties: We also process certain data that we obtain from other companies, namely our customers and suppliers. This mainly concerns the basic data of your profile (name, e-mail address, date of birth, postal code, gender). This information includes, among other things, direct identification data, email addresses, and information such as professional background, indications of average age, gender distribution, language choice and location data. We may also supplement the personal information we collect with information from other reliable sources, both online and offline data providers. Go For Cloud will only do this to the extent that this data has been lawfully collected by the third party and can also be lawfully shared with us for the purposes we intend. If necessary, Go For Cloud will obtain explicit permission for this on the spot. Our legal basis for this is the execution of the agreement and our legitimate interest.

• • Other purposes based on our legitimate interest or on the execution of the agreement: to ensure the management and control of the execution of the products and services offered; to send and follow up orders and invoicing; to send promotional information relating to products and services identical to those already ordered by the customer; to answer users' questions; to realise statistics; to improve the quality of the website and the products and services by the Provider. Our legal basis for this is the execution of the agreement and our legitimate interests.

What are cookies?

Cookies are text files that are placed on your computer to collect standard Internet log registration, information and behavioural information. This information is used to keep track of visitor behaviour on the website and to compile statistical reports about the website.

For more information about which cookies we use, for which purposes and for how long they are stored on your browser, please refer to our Cookie policy.

Who receives my personal data?

The Provider

Personal data provided by using the contact form of this website will be processed by the Provider.

Processors

The Provider makes use of external processors. This means, among other things, that we temporarily pass on data to third parties for certain tasks or investigations if we do not have the means to do so ourselves, for example hosting websites, mail platforms, help desk tools, etc. If we do so, we will always ensure that your data is treated confidentially and used in a secure manner. We always contract this with these processors. This means that these processors will never be allowed to use your data on their own initiative and, except where otherwise required by law, your data must be deleted as soon as the processor has completed the order.

Government authorities

To governments and regulators in the context of certain legal obligations, if we suspect and/or attempt to detect certain criminal offences, in the context of the enforcement by third parties of their intellectual property rights, if we believe that you have violated the terms of use of our website and/or app or if we wish to enforce our Privacy Policy.

Your personal data will not be passed on to other external parties without prior consent or notification in this way, unless the Provider is obliged to do so pursuant to a statutory provision or a court ruling. 

How long will my data be kept?

The Provider will only retain your personal data for the minimum period necessary to fulfil the purposes set forth in this Privacy policy, unless for dispute resolution purposes or if a longer retention period is required by law for tax, social and administrative purposes. Non-personal information may be retained for statistical purposes without limitation in time.

Concretely, the data collected by the contact form will be kept for 1 year after storage in order to be able to provide service.

Your data will only be actively stored up to 5 years after your last order of our services. Go For Cloud will keep your personal data for the duration necessary to achieve the objectives pursued. Sometimes we are required by law for tax, administrative and labour law reasons to store data for a longer period of up to 10 years, e.g. invoices or data used in the event of a dispute. Go For Cloud may also retain personal data relating to individuals who have terminated their account in order to be able to answer questions or complaints that may be sent after the termination of its services and to comply with all applicable laws, including tax laws. 

Data security and retention

The Provider acknowledges that the security of personal data is part of data protection. Therefore, the Provider takes appropriate technical and organizational measures to protect your personal data from unauthorized processing or unauthorized access in order to prevent misuse.

For any transfer of personal data to a processor outside the EEA, the Provider shall always do so in accordance with the terms of this Privacy Policy and shall follow the applicable data protection laws and regulations to ensure adequate safeguards.

The Provider only retains personal data of its customers that are also protected by its own security infrastructure. The Provider strives to keep all data in its possession (data, personal data, etc.) as secure as possible, both in its physical offices and on its network.

In addition to its human security expertise, the Provider uses all kinds of technical measures to protect personal data, such as: password protection, encryption software, firewalls, antivirus and intrusion and anomaly detection. In the event of a data leak with unfavourable consequences for personal data, the customer will be personally notified in the circumstances provided for by law.

The Provider may not retain personal data longer than necessary to achieve the purpose for which they were collected. In reality, the Provider retains data and personal data of its customers for as long as necessary to comply with legal accounting and tax obligations, but also out of legal necessity to retain certain data as evidence in case of litigation. Archived data (data from terminated contracts) will be deleted after a maximum period of 10 years.

If you wish to amend your data or have yourself removed from the Provider's systems, please contact the Provider using the contact details above.

How can I exercise my rights?

You can exercise your rights by sending an e-mail to The Provider. In order to prevent any unauthorized disclosure of your personal data, it is mandatory to send the request from the e-mail address associated with your account or contact form submission.

The Provider has one month to respond to your request. This period begins when The Provider has received your request and has all the necessary information to fulfil your request.

The Provider will provide the requested information free of charge. If requests are unfounded or excessive, in particular because of their repetitive nature, the Provider may charge a reasonable fee or refuse the request.

If, for any reason, you believe that the Provider has not handled your request correctly, you may contact the Provider and the Provider will work with you to find a solution.

For the sake of completeness, we inform you that if the Provider does not respond to your request, refuses it or if our response does not meet your expectations, you always have the right to file a complaint with the Data Protection Authority. Address: Drukpersstraat 35, 1000 Brussels, Tel: +32 (0)2 274 48 00, E-mail:contact@apd-gba.be.

However, we ask you to contact us first. In the event of a dispute, we undertake to promote dialogue and openness in search of an amicable solution. However, if an amicable solution cannot be found, the Privacy policy is exclusively subject to Belgian law and any dispute concerning the validity, interpretation or implementation of the Privacy policy falls within the exclusive jurisdiction of the courts and tribunals of the judicial district of Brussels, to the extent permitted by the applicable rules of private international law.

Will my data be processed outside Europe?

Your personal data will be stored within Europe. The Provider always endeavours to process personal data as much as possible within the EEA and in any case only transfers data to a non-EEA country when that country provides an adequate level of protection within the meaning of the GDPR, or within the limits allowed by the same law, for example by ensuring data protection through appropriate contractual provisions.

What rights can I exercise?

Right of inspection: You may ask us what personal data we process about you, what we process it for, what categories of personal data we process, with which categories of third parties we share your personal data, what is the origin of the data processed and - if applicable - what logic we use in the automatic processing of personal data.

Right of rectification: It is currently possible for each user to correct their account data through the Website. In order to keep your data up to date, we ask you to make any modification yourself.

Right of data erasure: You can ask us to erase your account. As a result, it is no longer possible to use The Website. After the request, The Provider will suspend your account for 30 days to give you the necessary time for reflection. After that, the account will be permanently deleted.

Right to restrict processing: in the cases provided for in Belgian and European privacy laws. When the processing within The Website is limited, your personal data (except for storage) will only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of public interest. After obtaining this limitation of processing, you will always be informed by the Provider before the limitation of processing is lifted.

Right to transferability of the data: You have the right to obtain the personal data provided by you in a common, structured and machine-readable form and the right to transfer these personal data to another data controller where the processing is based on the legal grounds of consent or contractual relationship.

Right of withdrawal of consent: If the processing of personal data is based on the underlying consent, you as a user have the right to withdraw this consent at any time. This can be done by cancelling your account.

Right to object: You have the right to object to the processing of your personal data only if the processing is based on a public interest or a legitimate interest.

Questions or contact us?

We regularly check this Privacy policy for compliance with the standards set by the AVG. This Privacy policy is subject to change as our services continue to grow and evolve. Although we will do our best to notify you of any significant changes to the terms and conditions, we recommend that you read them regularly for any changes. We will then publish the amended version online. Changes will take effect 30 days after we have published the latest version. 

The last change was on 21st of April 2020. The most recent version can always be found on our website.

Do you have any questions or comments about our Privacy policy? You can send us your question via the online contact form. .