Cookie policy

Why we use cookies?

This Cookie policy describes which cookies we use on the website and what these cookies are used for. We use cookies for the following reasons:

  • To ensure that the website works properly and that you have an optimal user experience.

  • To understand how many visitors visit our site and the pages they view.

  • To make it possible to integrate social media into the website.

  • To generate advertisements tailored to your needs.

What is a cookie?

A cookie is a simple small file that is sent with pages of this website and stored by the browser on your hard drive of your computer. The information stored in it can be sent back to our servers the next time you visit us. A cookie is a file with an ID (a series of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identification is then sent back to the server each time the browser requests a page from the server. Cookies are small pieces of data stored in a visitor's browser. They are usually used to keep track of what settings users have selected and what actions they have taken on a site.

Cookies cannot be used to identify individuals. A cookie can only identify a machine. Cookies typically do not contain any information that identifies a user personally, but personal information we store about you may be linked to the information stored in and obtained through cookies. 

Use of permanent cookies

With the help of a permanent cookie, we can recognise you when you revisit our website. This allows the website to be specially set to your preferences. We can also remember a visit by means of a cookie if you have given us the permission to place cookies. This way you do not have to repeat your preferences each time you visit our website, which saves you time and makes it easier for you to use our website. Permanent cookies can be deleted through the settings of your browser.

Use of session cookies

Using a session cookie, we can see which parts of the website you have viewed during your visit. This enables us to adapt our services as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted as soon as you close your web browser.

Google Analytics

Through our website, a cookie is placed by the company Google, as part of the 'Analytics' service. We use this service to keep track of and receive reports on how visitors use the website. Google may provide this information to third parties if Google is legally obliged to do so, or if third parties process the information on Google's behalf. We have no influence on this. We have not allowed Google to use the obtained analytics information for other Google services.

The information that Google collects is anonymized as much as possible. Your IP address is explicitly not given. The information is transferred to and stored by Google on servers in the United States. Google adheres to the Privacy Shield principles and is affiliated with the Privacy Shield program of the U.S. Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.

Right of inspection and correction or deletion of your data

You have the right to request access to and correction or deletion of your data. You can send your question via our online contact form . In order to prevent misuse, we may ask you to identify yourself adequately. If it concerns access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser.

Enabling and disabling cookies and deleting them

You can set your Internet browser not to accept cookies, to warn you when a cookie is installed or to remove cookies from your hard drive afterwards. You can find more information about enabling, disabling and deleting cookies in the instructions and/or by using the Help function of your browser.

Most browsers allow you to reject cookies and delete existing cookies as well. The methods to do this vary from browser to browser and from version to version. Keep in mind that certain graphical elements may not appear correctly, or that you will not be able to use certain applications. 

You can obtain up-to-date information about blocking and deleting cookies via these links:

What type of cookies we use

Session & Security

Cookies: session_id, fileToken

Authenticate users, protect user data and let the website deliver the services users expect, such as tracking the contents of their shopping cart or uploading files. The website will not work properly if you refuse or delete these cookies.


Cookies: frontend_lang

Remember information about the look or behavior of the website, such as your preferred language or region. Your experience may deteriorate if you throw those cookies away, but the website will still work.

Interaction History

Cookies: im_livechat_previous_operator_pid, utm_campaign, utm_source, utm_medium

Used to collect information about your interactions with the website, the pages you have seen, and any specific marketing campaign that led you to the website. We may not be able to provide you with the best service if you refuse those cookies, but the website will work.

Advertising & Marketing [Google]

Cookies: __gads, __gac

Used to make ads more engaging to users and more valuable to publishers and advertisers, such as serving more relevant ads when you visit other websites that display ads or improving reporting on ad campaign performance. Note that some third-party services may install additional cookies on your browser to identify you. You can opt out of the use of cookies by a third party through the Opt out page for Network Advertising Initiative. The website will still work if you refuse or delete these cookies.

Analyzes [Google]

Cookies: _ga, _gat, _gid, _gac_*

Understand how visitors interact with our website, via Google Analytics. Learn more about Analytics cookies and privacy information. The website will still work if you refuse or delete these cookies.

We currently do not support Do Not Track signals as there is no industry standard for compliance.

Do you have questions or comments about our Cookie policy? You can send us your question via the online contact form .